Terms and Conditions

Terms and Conditions

These terms and conditions apply to all purchases made via the website of Ava & Elora Toronto, accessible via ava-eloratoronto.com and info@ava-eloratoronto.com.

1. Applicability

By placing an order on our website, you agree to these terms and conditions.

2. Product Information

We strive to describe all products as accurately and clearly as possible and to keep information up to date.
However, minor typographical errors, inaccuracies, or color differences may occur.

3. Ordering and Payment

Orders are processed only after full payment has been received.
The available payment methods may vary depending on the customer’s location.
Customers are responsible for selecting and verifying the available payment options at checkout.

4. Processing and Delivery

Processing time: 1 to 3 business days
Estimated shipping time: 5 to 10 business days depending on destination

Orders are shipped directly from our international supplier.
As a result, customs duties or import fees may apply depending on the destination country. These costs are the responsibility of the customer.

5. Returns and Cancellations

All return and cancellation conditions are outlined in our separate Refund Policy.
Please review this policy carefully before placing an order.

6. Liability

Ava & Elora Toronto is not responsible for loss or damage during shipping once tracking information confirms delivery.
Customers are responsible for providing an accurate and complete shipping address.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, and designs, is the property of Ava & Elora Toronto and may not be copied, reproduced, or used without prior written permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@ava-eloratoronto.com.
We aim to respond within 5 business days.

9. Applicable Law

These terms and conditions are governed by the laws of Canada, with disputes subject to applicable provincial regulations.