Refund Policy
Refund Policy
Return and Refund Policy of Ava & Elora Toronto
At Ava & Elora Toronto, we strive to provide our customers with a pleasant shopping experience and clear expectations. This return and refund policy outlines the conditions under which returns and refunds may be accepted. Please read the following carefully before placing an order.
Return Eligibility
We offer a return option on new and unused items, excluding promotional and sale items, provided all conditions outlined below are met.
Sale Items and Promotions
Items purchased during a sale, clearance, or promotional campaign are final sale.
These items are not eligible for refunds, returns, or exchanges, including cases of incorrect sizing.
Return Notification Deadline
Return requests must be submitted within 30 days of receiving your order.
Requests submitted after this period will not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs.
Ava & Elora Toronto does not reimburse return shipping fees and is not liable for costs incurred during the return process.
Order Cancellations
Once an order has been placed, it cannot be cancelled or refunded prior to delivery.
This policy ensures accurate order processing and efficient logistics.
Customers who wish to return an item after delivery must follow the standard return procedure described below.
Defective or Damaged Items
If an item arrives defective or damaged, customers are eligible for a full refund or replacement, depending on preference.
Defective item claims must be reported within 7 days of delivery and must include clear photo or video evidence.
Exchange Policy
Sale items and promotional items cannot be exchanged.
Non-sale items may only be exchanged if approved and if the item is unused and in original condition.
Return Procedure
To initiate a return, please contact our customer service team at
info@ava-eloratoronto.com
Once your request is approved, you will receive detailed return instructions.
Return Form Requirement
Returns sent without prior approval or without the required return form cannot be processed.
Please ensure all instructions are followed carefully to avoid delays or rejection.
Final Notes
Ava & Elora Toronto reserves the right to refuse returns that do not meet the conditions outlined in this policy.
If you have any questions regarding this policy, please contact us via
info@ava-eloratoronto.com
Refund Policy
Return and Refund Policy of William & Margaret Melbourne
At William & Margaret Melbourne, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except promotional items. Sale items are excluded from this guarantee.
No Refund for Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the sizing is incorrect.
Return Costs
Customers are responsible for shipping costs for returns. William & Margaret Melbourne does not reimburse return shipping and is not liable for costs incurred during the return process. See our terms and conditions for complete information.
No Cancellations or Refunds on Active Orders
After an order has been placed, it cannot be cancelled or refunded before delivery.
This policy ensures accurate processing, protects our logistics and inventory system, and guarantees that every customer receives their order as expected.
If you wish to return an item after receiving it, please follow our standard return and refund procedure.
Deadline for Return Notification
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.
Exchanging Sale Products
Sale items cannot be exchanged, even if the sizing is incorrect. Ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, send an email to info@william-margaretmelbourne.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Obligation to Provide a Return Form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee correct processing of your request.
Conclusion
William & Margaret Melbourne makes every effort to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, you can contact our customer service via info@william-margaretmelbourne.com